Privacy Policy

PRIVACY POLICY

Last Updated: 2 October 2026

1. INTRODUCTION

SpeedQuip Auto Parts (Pty) Ltd (“SpeedQuip”, “TSG”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you provide to us or that we collect when you use our websites, communicate with us, request quotations, place orders, purchase products or otherwise interact with our online stores.

This Privacy Policy explains how we collect, use, store, protect and otherwise process personal information.

Our websites operate as part of a group of online wholesale auto-parts stores. Different websites and trading names within the group may share catalogues, suppliers, warehouse stock, distribution arrangements, systems and fulfilment resources.

This Privacy Policy applies to the TSG websites and online stores operated within this group.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable legislation.

2. COMPANY DETAILS

Legal Name: SpeedQuip Auto Parts (Pty) Ltd
Enterprise Type: Private Company
Company Registration Number: 2014/146994/07
Registration Date: 30 July 2014
Tax Number: 9434784170
Telephone / WhatsApp: 071 344 7400
Email: marewaanmarcus4@gmail.com

3. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect and process information including:

• Name and surname
• Company or business name
• Telephone number
• WhatsApp number
• Email address
• Delivery address
• Billing address
• Account information
• Information supplied when requesting a quotation
• Information supplied when contacting customer support

3.1 Order and transaction information

When you place an order or request products from us, we may process:

• Products ordered
• Part numbers
• Vehicle information supplied for fitment purposes
• Quantities
• Prices
• Order numbers
• Delivery information
• Payment-related information
• Refund and return information
• Communications relating to the order

3.2 Website information

When you use our websites, information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website activity
• Date and time of visits
• Referring website or source
• Technical information necessary to operate and secure the website

4. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

• Create an account
• Place an order
• Request a quotation
• Submit an enquiry
• Contact us by telephone
• Contact us through WhatsApp
• Contact us by email
• Submit a contact form
• Subscribe to communications
• Request assistance with a product or order
• Return or exchange a product
• Request a refund
• Interact with our websites
• Communicate with us through other authorised channels

We may also receive information from service providers or other parties where this is lawful and necessary for the provision of our services.

5. WHY WE USE PERSONAL INFORMATION

We may use personal information for purposes including:

• Processing and fulfilling orders
• Preparing quotations
• Confirming vehicle or product information
• Communicating with customers
• Arranging deliveries
• Processing payments
• Processing refunds and returns
• Handling exchanges and warranty matters
• Providing customer support
• Managing customer accounts
• Maintaining business and transaction records
• Preventing fraud and misuse
• Protecting the security of our websites and systems
• Improving our websites, products and services
• Managing suppliers and fulfilment arrangements
• Sending service-related communications
• Sending marketing communications where permitted by law
• Meeting legal, regulatory and accounting obligations
• Establishing, exercising or defending legal rights

We will not use personal information for purposes incompatible with the purpose for which it was collected, unless permitted or required by law.

6. VEHICLE AND FITMENT INFORMATION

When you ask us to identify or supply an automotive part, you may provide information relating to a vehicle, including:

• Make
• Model
• Year
• Engine
• Engine code
• Registration information
• VIN or chassis information
• Other vehicle identification or fitment information

This information may be used to assist with product identification, fitment checking, quotations, orders, returns and customer support.

Customers should not provide unnecessary personal information when supplying vehicle information.

7. INFORMATION SHARING WITHIN THE TSG GROUP

Because the TSG websites operate as part of a shared group structure, personal information may be processed by authorised TSG personnel or systems supporting more than one website or trading name.

This may be necessary for:

• Order processing
• Stock checking
• Warehouse fulfilment
• Customer service
• Delivery
• Returns
• Refunds
• Product identification
• Accounting
• Website administration
• Technical support
• Fraud prevention
• Group administration

Sharing or accessing information within the group will be limited to what is reasonably necessary for the relevant business purpose and subject to applicable privacy and security requirements.

8. SERVICE PROVIDERS AND THIRD PARTIES

We may use third-party service providers where reasonably necessary to operate our business.

These may include providers involved in:

• Website hosting
• Website security
• Payment processing
• Online payment services
• Courier and delivery services
• Email services
• Messaging services
• Accounting
• Information technology
• Website analytics
• Marketing services
• Customer support
• Fraud prevention

Where third parties process personal information on our behalf, we will take reasonable steps to require appropriate confidentiality and security protections and to comply with applicable legal requirements.

9. PAYMENT INFORMATION

Payments made through our websites may be processed through third-party payment providers.

We may receive information necessary to identify and reconcile a transaction, such as:

• Payment status
• Transaction reference
• Amount paid
• Date of payment
• Customer or order reference

Customers should not send complete bank-card details, PINs, passwords or other sensitive payment credentials to us through WhatsApp, email or ordinary website messages.

10. COOKIES AND WEBSITE TECHNOLOGIES

Our websites may use cookies and similar technologies.

Cookies may be used to:

• Keep websites functioning correctly
• Remember preferences
• Maintain shopping carts or sessions
• Improve website performance
• Understand website usage
• Improve customer experience
• Support security
• Assist with analytics and marketing where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

11. DIRECT MARKETING

We may use personal information to communicate with customers regarding products, services, promotions or other information where permitted by applicable law.

Where applicable, customers may have the right to object to or withdraw consent for direct marketing communications.

Marketing communications may include an unsubscribe or opt-out mechanism where appropriate.

We will not knowingly use personal information for unlawful direct marketing purposes.

12. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Unauthorised disclosure
• Unauthorised alteration
• Destruction
• Misuse
• Other unlawful processing

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and should not share passwords or other security information with third parties.

13. RETENTION OF PERSONAL INFORMATION

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal or regulatory requirements, prevent fraud, enforce agreements or protect our legitimate interests.

When personal information is no longer required, it may be deleted, destroyed, anonymised or otherwise dealt with in accordance with applicable law and our information-retention procedures.

14. YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion where legally applicable
• Object to certain processing
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Lodge a complaint regarding the processing of your personal information

Requests may be subject to lawful requirements, verification procedures and applicable exceptions.

15. REQUESTS RELATING TO PERSONAL INFORMATION

To request access to, correction of or other action concerning personal information, please contact us using:

SpeedQuip Auto Parts (Pty) Ltd
Telephone / WhatsApp: 071 344 7400
Email: marewaanmarcus4@gmail.com

We may request reasonable information to verify the identity of the person making a request before releasing or changing personal information.

16. COMPLAINTS

If you have a concern about how your personal information has been handled, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Where applicable, you may also contact the South African Information Regulator regarding a POPIA-related complaint.

17. INFORMATION REGULATOR

Information regarding the South African Information Regulator and its complaint mechanisms can be obtained from the Information Regulator’s official website.

18. CHILDREN’S INFORMATION

Our websites are primarily intended for persons who are legally able to enter into transactions and agreements.

We do not knowingly request or intentionally collect personal information from children where such collection would be unlawful.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the situation in accordance with applicable law.

19. INTERNATIONAL PROCESSING

Some technology, hosting, payment, communication, analytics or other service providers used by us may process information outside South Africa.

Where personal information is transferred or processed outside South Africa, we will take reasonable steps to ensure that the transfer or processing is conducted in accordance with applicable legal requirements.

20. THIRD-PARTY WEBSITES

Our websites may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

Customers should review the privacy policies of third-party websites before providing personal information to them.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

• Our websites
• Our business operations
• Technology
• Service providers
• Applicable laws
• Regulatory requirements
• Privacy practices

The latest version will be published on the applicable website with the relevant update date.

22. RELATIONSHIP WITH OTHER POLICIES

This Privacy Policy should be read together with the applicable:

• Terms & Conditions
• Refund and Returns Policy
• Shipping / Delivery Policy
• Website notices
• Other applicable policies displayed on the website

Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be excluded or limited under applicable South African law.

23. GOVERNING LAW

This Privacy Policy is governed by the laws of the Republic of South Africa.

24. CONTACT DETAILS

SpeedQuip Auto Parts (Pty) Ltd
Registration Number: 2014/146994/07
Tax Number: 9434784170
Telephone / WhatsApp: 071 344 7400
Email: marewaanmarcus4@gmail.com

Last Updated: 2 October 2026

SpeedQuip Group
One Group. One Network. One Standard.